Refund policy

We only accept returns or exchanges if the item you received is incorrect or defective due to an error on our part. We do not accept returns for change of mind, order mistakes, or incorrect shipping details provided at checkout.

We encourage all customers to film the unboxing of their order. An unboxing video is required to process any wrong or faulty item claim. If there's an issue, please contact us within 48 hours of delivery via WhatsApp +6282124153423 or email sales@da-mira.com, with your order ID and the unboxing video attached, and we'll fix it as soon as possible.

Returned items must be unused, in their original condition, and in the original packaging.

Digital products (patterns and downloads): Because these are delivered instantly, they're non-refundable, unless a file is faulty or won't download, in which case email sales@da-mira.com and we'll sort it.

Pre-orders: Pre-orders can be cancelled for a full refund only while your order has not yet shipped. Please check your order status before requesting a cancellation. Once an order has shipped, it can no longer be cancelled and the policy above applies. To cancel, email sales@da-mira.com with your order ID.

Approved refunds are issued to your original payment method within 3-5 working days.